How much is shipping?
We offer FREE Shipping on orders over $59. For orders under $59, it is only $7.95. The FREE Shipping promotion applies to the US 48 connected states only.
For Alaska, Hawaii, Puerto Rico, we offer FREE Shipping, however, the delivery estimate is 2-13 business days for delivery. Please contact us for a quote if you need expedited shipping.
When will my order ship?
98% of orders ship same day if the order is placed by 11am CST. Some items can ship in 1-2 business days.
I need my item fast, what are my shipping options?
We offer expedited options during checkout. If it does not display, you may contact us via email info@XtremeHelmets.com, chat or phone (800) 940-4633
What shipping service do you use?
We use UPS, FedEx and USPS. Please provide a street address for faster processing.
How can I track my order?
If you signed up for an account, you may log in and check the status of your order. Once you receive your tracking number, you may track your order online. USPS.com, FedEx.com or UPS.com
Where are the size charts?
The size chart link is located in the product description page at the right of the picture. For a complete list of size charts, you can click the link “Size Chart” towards the bottom of the page.
The item I ordered was in stock but now it is out of stock.
We fulfill orders first come, first serve basis. Our system updates inventory frequently throughout the day. So it is rare that this happens. But if it does, it was because there was a previous order of the same item. The stock had not yet updated at the exact time of the order.
Do you sell internationally?
Our website is currently set up for US orders only. We can ship some brands internationally and other brands cannot be shipped outside of the US. For the items that cannot ship outside the US, you may ship it to a friend, family member or mail forwarding service based in the US. Then they can forward your order to you. We recommend myus.com as mail forwarding service. International payments can be processed via Paypal.com.
We do not collect duties. Please check with your country customs, if duties are due on your order before purchasing.
Do you offer discounts to dealers/wholesalers?
Sorry, we are a retailer and do not offer wholesale prices. However, you are welcomed to purchase from our online store.
Can you special order replacement parts for my helmet?
We have many parts available for the brands we offer, that are not listed online. You are welcomed to check availability, contact us via email email@example.com or call 800-940-4633.
My helmet doesn’t fit and I used the size chart.
The size charts are provided by the manufacturers and are recommended to use as a general guide. Our head varies in shape and the helmets shape varys as well. Although the size chart works for most customers, we cannot guarantee perfect fit for everyone.
How do I return or exchange an item?
When can I expect a refund on a returned item?
Returns are normally processed within 1-3 days once received. Normally, you can expect your refund to show on your statement within 3-7 business days. It depends on the issuing credit card bank.
My item arrived damaged.
If there is any visible damage, please email us a picture of the damage. If there was shipping damage, please include a picture of the shipping box. Please contact us via email firstname.lastname@example.org or call 800-940-4633. Keep all packaging materials in case the mail carrier needs to additional information.
How often should my helmet be replaced?
The SNELL Foundation recommends replacing your helmet within 5 years. Or sooner if the helmet has a cracked outer shell, cracked liner or if it has been involved in an accident. Not all damage is visible. Materials used in the helmet production can affect liner materials. Hair oils, body fluids, cosmetics, normal wear and tear cause materials to degrade and decrease performance. In addition, advances in helmet design and materials makes it a safe choice as well.
How should I store my helmet?
It should be stored in a cool dry place. Excessive heat can damage your helmet. It should not be left in luggage or trunk in direct sunlight. Many of us do this, but it is not recommended to hang your helmet on your mirror, this will ruin your liner.
How do I clean my helmet?
We recommend cleaning your helmet with warm water and a small amount of mild soap (ex. drop of Dish soap). Use a soft cloth or sponge to wipe clean. Do not use petroleum based solvents or cleaners, this may damage your helmet.