HOLIDAY RETURNS POLICY
To better serve our customers, we have extended our return policy for the holiday season.
Purchases made between November 1, 2018 to December 24, 2018 may be returned until January 31, 2019. Our standard return policy will apply to all purchases made beginning December 25, 2018. Items that have been used, do not qualify for extended returns or exchanges.
NO RE-STOCKING FEES!
Returns must be in new condition (not used on a ride), include tags, manuals and product box.
Item(s) must be received within by January 31, 2019. Shipping fees or any cost associated with shipping, duties, taxes or brokerage fees are non-refundable. Buyers are responsible for return shipping costs. We do not accept C.O.D. deliveries.
To prevent shipping damage, place helmets in the helmet bag, open side down in the product box. Place the product box in sturdy shipping box (do not ship items in the product box alone).
Items received which do not meet these criteria will not be accepted and will be sent back to you.
Once received, Returns are usually processed within 1-3 business days. If you used a credit card, please allow 2-8 business days for your refund to post on your account.
To report a Product Defect, Warranty Claim or if the wrong item was received, please contact Customer Support via email firstname.lastname@example.org For defective product or damage claims, please include a picture if possible.
For a faster exchange and to grab the item while still in stock, you may place a new order now. You may return the original item for a refund, for the item price paid.
1. Review above criteria to ensure the item is returnable.
2. If your item meets the criteria, return to:
XtremeHelmets.com Attn: Returns
7540 W Northwind St.
Wichita, KS 67205
3. Please include a copy of your emailed order or return form below.
4. Keep a copy of your tracking number. We are not responsible for lost packages.
5. You may use a carrier of your choice and purchase your own postage. Or you may request a return label for a flat rate of $7.95. This rate would be deducted from your refund amount. Click this link to start your request: Request a Return Label
ORDER NAME ____________________________________________________
ORDER # or SALES RECORD # ____________________________________
____ It was a Gift; I need merchandise Store Credit
____ Other (Please Explain) ________________________________________
If you wish to use and purchase your own postage, with a carrier of your choice. You may use this address label to send your return to the correct return address. Postage is not included.
XTREMEHELMETS.COM - RETURNS
7540 W NORTHWIND ST
WICHITA, KS 67205